Step-by-Step Guide to Cancel Your ZenFresh Membership

At ZenFresh, we understand that sometimes you may need to pause or cancel your membership. We’ve made the process simple and straightforward. Follow these easy steps to cancel your membership:

Step 1: Log In to Your Account

• Go to the ZenFresh website or open the app.
• Enter your login credentials to access your member dashboard.

Step 2: Navigate to Subscription Settings

• In your dashboard, locate the “Account” or “Subscription Settings” section.
• Click to open your managing options for your subscription plan.

Step 3: Choose to Cancel Membership

• Look for the “Cancel Membership” or “End Subscription” button/link.
• Click this option to begin the cancellation process.

Step 4: Follow the Cancellation Prompts

• You may be asked to select a reason for cancellation (help us improve our service!).
• Review the cancellation terms, including any cutoff times affecting upcoming deliveries and billing.
• Confirm your cancellation.

Step 5: Receive Confirmation

• After confirming, you will receive an email verifying your membership cancellation.
• Your account will remain active until the end of your current billing cycle or delivery period.

Important Notes:

• Canceling your membership before the cutoff time (usually 5 days prior to delivery) stops all upcoming deliveries.
• If you cancel after the cutoff, your next scheduled delivery may still be processed and charged.
• You can reactivate your membership anytime by logging back into your account and selecting a plan.

If you need further assistance or have any questions, our team is here to help! Simply click on the chat button to connect with us, and we’ll be happy to assist you!